We run GP/NP clinics Monday to Friday, with an Acute Care Clinic for those who are acutely unwell and need to be seen same day which operates 8.30am to 3pm, Monday to Friday. This walk-in service is for our enrolled patients only, and operates at standard appointment costs. No appointments are needed.
Acute care services (sometimes known as Accident & Medical services) are for people who experience sudden illness, accidents, or injuries that do not appear to be life threatening but can’t wait until the next day.
We welcome unscheduled walk-ins for enrolled Kaipara Medical patients only. Please note there may be a wait time depending on the number of people visiting at the same time and we will be operating on a triage basis, meaning more seriously ill patients will receive priority care.
If you have any further questions about the Acute Care Clinic, please feel free to call our reception team on 09 420 8400.
In case of an emergency, always call 111.
For routine planned appointments we encourage patients to book their appointment in advance with their own GPs/NPs at a time that suits them. This can be done on MyIndici and/or by ringing the clinic and speaking to one of our receptionists.
All routine GP/NP visits are 15 minutes. Should a you require more time with the GP/NP you can request a double appointment of 30 minutes. These extended consultations will incur an additional charge.
Appointments for the following needs will involve seeing both the nurse and the GP. Our receptionists will make these appointments for you. Please call us on 09 420 8400.
From time to time we do have a very unwell patient (emergency) and there is always a designated duty nurse and doctor available to provide advice and/or an assessment for these patients. However, the outcome maybe be that patient needs to be redirected to an accident and medical centre and/or hospital.
In our nurses’ clinic we offer a wide range of services including:
On Tuesdays 8.30am to 5.00pm, we offer a nurse clinic for the following long-term conditions:
We are currently trialling a new system of review for our diabetic patients when they come in for their Annual Diabetes Review (no charge for this appointment with the nurse and the GP).
This review appointment will include a 30-minute appointment with the nurse followed by a 15 minute appointment with your GP.
Nurse Appointment
The nurse will do a thorough health check with you, they can support you with any questions you may have and can offer advice around diet and lifestyle measures. They can also provide you with information on other services that are available to support you.
GP Appointment
The GP will focus on your medication and will have a copy of your health check with the nurse if there are any areas of concern that need further review by the GP.
We encourage our patients to use our online appointment booking service MyIndici where possible. By using the service you’re able to see days and times each of our GPs/NPs are available.
Remember, if you need to see a doctor more urgently, please call our reception and arrange to see the Duty Doctor on that day.
It is important that you receive your results. Most test results are usually available 1-2 days after you have been to the laboratory.
If your results are:
Results can be reviewed on the patient portal once your GP has approved them.
If you are still concerned about any of your results, feel free to give us a call on 09 420 8400/option 3 for a nurse to call your back. Please note that a call back can take up to 48 hours.
For your convenience and ease of access, Labtests is located right next to the Centre and is open 7:30am to 3:30pm, Monday to Friday.
Our patients benefit greatly from regular visits from visiting specialists.
Paediatrics Specialist
Dr Tim Jelleyman and Dr Steven Heap hold a clinic with us once a month. The Paediatric staff arrange these appointments for our patients.
Diabetes Specialist
Our staff can refer you to see the diabetes specialist. Please just ask if you think this is of benefit to you (no charge for this appointment).
Diabetes Dietitian
Our staff can refer you to see the dietitian. Please just ask if you think this is of benefit to you (no charge for this appointment).
The service is aimed at improving access to long-acting reversible contraception, sometimes referred to as LARCs. These include copper coils, IUDs, Mirena and subdermal implants like Jadelle.
This service is FREE for both enrolled and casual patients.
Dr Kathryn Elcock is the Kaipara Medical Centre’s specialist provider of this LARC service.
Awhi Ora workers provide support within the community. This can be for physical health or healthy lifestyle, emotional health & mental wellbeing, housing, and social engagement.
Your GP or nurse can refer you to this service if you would like some support. Please ask them to do a referral for you. The Awhi Ora support worker can see you at the medical centre and/or at another venue that suits you.
Prescriptions can be ordered by leaving a message on the nurse answerphone or with reception. Alternatively you can order online via MyIndici. Prescriptions will be available for collection within 48 hours (2 working days).
If needed more urgently please inform us, but please note that additional charges will apply.
On some occasions your GP will want to see you before issuing a repeat prescription and our receptionists or one of our nurses will help you make an appointment.
We provide a range of minor procedures, e.g. excisions of skin lesions as well as ingrown toenail surgery and contraceptive implants. Please talk to your GP who can advise you.
